Returns & Exchanges

At Lucky White Goods, we prioritize your satisfaction and offer a straightforward 14-day return policy for all home appliances. If your product is damaged or doesn't meet your expectations, we are committed to providing a swift resolution through repair, replacement, or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the reason for the return.

• 2.
  Assessment and Approval

  Our team will review your request and may ask for photos of the appliance to verify its condition before issuing a Return Merchandise Authorization (RMA).

• 3.
  Schedule Pickup

  Once approved, we will coordinate a professional transit team to collect the bulky white goods from your premises at a scheduled time that suits you.

• 4.
  Inspection and Refund

  After the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5 to 7 business days.